How do we pack?
We pack our items very carefully and post all over Australia and overseas and rarely have breakages. We wrap all our items in bubble wrap and use foam peanuts to cushion the items in the box so they do not move. We also place ‘FRAGILE’ stickers on the outside so couriers are aware of the delicacy of the items.
Do we make custom orders?
This is something we are asked a lot! Yes, we do many, many customer orders for customers in Australia and overseas. There is nothing too small, too weird or too unusual that we don’t do so please feel free to drop us an email or visit our Instagram page to contact us fondantfriends_
How quick can we do orders?
Depending on how busy we are, we can get rush orders out pretty quickly if necessary so please contact us if this is the case. In other circumstances, we require at least 2 weeks notice but longer if you have an event coming up that you know about and want to get organised for.
Do I pay up front?
If you are ordering via our website payment will be required when you place your order. If you are requiring a custom order, we will require you to pay when booking in please. Cancellations at the last minute are a tad irritating when we have already made your custom order.
What if the colours don’t suit my colour design?
That’s fine, just contact us with your colour choices and we can adjust these to suit.
Frequently Asked Questions
Are these cake toppers edible?
All our cake toppers are made from Saracino fondant and are edible. However, many items will have skewers and/or wires to hold their parts together. It is best to dismantle them prior to eating so you can remove any of these potential hazards. Please do not give the cake toppers directly to children or allow children to eat them unsupervised.
How do I store them?
Avoid placing your cake toppers in direct sunlight or in the fridge as they will become moist and sticky. The best place to store them is in a box (the one they arrived in) in a cool room.
How long do they last?
Fondant cake toppers can last for several months from the day they are made if cared for. However, you can also keep them as a keepsake for years in an airtight container. They will discolour over time.
Do you accept returns or exchange?
As these are edible items, we cannot accept any returns. Therefore, please select carefully when choosing your items.
What if I can’t see what I want on the website?
If you cannot see what you are looking for on the site, please send us an email as we will custom make items.
What if my item arrives damaged or broken?
We post all our items using Australia Post and as such, we have no control over how this is handled during its journey to your door. We place a fragile sticker on the box and we package them firmly. If you do receive an item that is damaged, this can usually be fixed easily with some edible glue.
If you have any further questions or would like to discuss a custom order, please click on Contact in the navigation bar and we will respond within 2 business days.
Thank you for supporting our small business!